INTRODUCTION Our reopening has been organised to comply with Covid-Secure guidelines, and will be reviewed on a regular basis; the facilities and services we provide may be modified or suspended to comply with situations that may arise. We look forward to welcoming you back and at the moment you do not have to pre-book to make a visit.
The health and safety of our staff, volunteers and visitors is our highest priority. We want to ensure you feel safe and comfortable when visiting and will do everything we can with heightened cleaning regimes, social distancing and capacity restrictions if necessary. Please be aware that we will not have any Open Cockpit access for the foreseeable future; the Small Object Display Building is closed; some interpretation panel shave been temporarily removed and we have a restricted offer in the Museum Café.
Should you decide to visit the museum, we kindly ask that you respect the safety measures that we have put in place and follow the guidance of our staff and volunteers. The museum can only remain open if everyone adheres to the rules. Thank you in advance for your co-operation. We look forward to seeing you soon!
We are pleased to confirm that on 5th July 2020 we successfully applied for the Visit Britain, "We’re Good To Go Industry Standard" that stated that they are satisfied that our site is indeed good to go. Please remember that in line with new Government guidelines, from Friday 7th August 2020 that you will need to wear a face covering if you intend to go inside our display buildings, the Museum Shop and the Museum Cafe. We will of course honour medical exemptions for people unable to wear face coverings. Also, we request that you respect the Rule of Six and do not use the museum to meet up with more people than this legislation allows.
MAKING A VISIT All visitors, including museum members MUST leave contact details (name and telephone number) of the lead member of your party, so that we can meet the Track & Trace obligations under the Government’s Guidance to re-opening Heritage Sites Legislation. We also have our NHS Track & Trace QR codes on display. We are currently experiencing moderate demand for visits. Please ensure you read our full guidance before deciding to visit.
What do I need to do to visit?
- All visitors to the museum will be requested to provide contact details as required by the Government before access to the site will be allowed, to save time you could bring a slip of paper with these details already provided
- Please read our Hygiene Requirements / General FAQ’s section, so you can adhere to our new hygiene rules
- Card/contactless payments are encouraged where possible
- Please wear sensible footwear as some parts of the new one-way system go over grassed areas
- Please remember to bring bags or containers with you to take home any waste materials that your visit generates e.g. food packaging, drinks containers etc.
- For everyone’s safety, your entry will be conditional on various criteria being met
Accordingly, we reserve the right to refuse admission to the Museum on the following grounds:
- Any visitor who appears to have symptoms of Covid-19
- Any visitor who does not keep to our social distancing regulations, even when asked
- Any visitor who does not use hand sanitiser on entering the museum
- Any visitor who is not willing to leave a contact name and either telephone number or e-mail when asked to maintain the test, track and trace regulations
- Any visitor whose post code is from an area that is currently locked down
DURING MY VISIT During the pandemic exposure to Covid-19 is an inherent risk in any public location where large numbers of people are present. Covid-19 is an extremely contagious disease that can lead to serious illness or death. According to Government guidance certain groups of visitors are potentially more vulnerable. By visiting Newark Air Museum, you voluntarily assume responsibility for risks related to the potential exposure to Covid-19. Help us keep each other healthy, have a safe visit.
Anyone visiting the museum is asked to adhere to the following Covid-Secure requirements, this to help ensure everyone’s safety:
- Follow the suggested routes around the museum site, which now operates on a one-way system, basically keeping to the left in most circumstances
- Maintain a safe social distance from other groups at all times (currently 2m) & follow the signage / directional markings
- If your group contains children please make sure that you look after them during your visit, and please do not let them run off; this is especially important in our undercover facilities
- Wash your hands more often, following the guidance in each toilet or hand wash area
- Use hand sanitiser when you are not near a hand washing point; hand sanitiser is available at points throughout the museum (bringing your own hand sanitiser is also advised)
- If you cough or sneeze catch it with a tissue, and put it in your bag or waste receptacle
- If you feel more comfortable then we are happy if you wear a face mask, but this is not compulsory
- Please do not visit if you feel unwell, and leave the museum immediately if you begin to feel unwell during your visit
Staying safe together is a key part of our planning for re-opening. We have introduced various policies and procedures specific to making the site Covid-Secure. This is for the benefit of everyone; staff, volunteers and visitors:
- Visitor numbers are monitored each day for our 16 acre site, via the admission tickets and people noted as having left the site
- Extra hygiene and cleaning measures throughout the site
- Our staff and volunteers will wear personal protective equipment where necessary
- High touch contact points will be sanitised more frequently, or where this is not possible we have remove them from use, this has included the temporary closure of the Small Object Exhibition Hall and the suspension of access to museum aircraft and cockpits
- Additional training and consultations with staff has taken place before they returned to site
- Clear Covid-Secure information available for everyone around the site
- Socially distancing is required when you have to queue in any designated queuing areas
- Protective screening, or distancing measure are in place at till points
- Hand sanitiser stations available prior to museum entry, and key points around the site
FREQUENTLY ASKED QUESTIONS / ANSWERS
What are your opening hours?
We are now opening from 10am – 4pm. Times are subject to change; however, our website will be updated. A revised last admission time of 3.00pm will be in place for the present time.
What about toilet facilities?
Increased cleaning regimes are in place. Visitors will be asked not enter areas whilst cleaning takes place. Please ensure you use toilet facilities as promptly as possible and leave them in a clean manner as you’d expect to find them yourselves. Do not allow children to use facilities on their own. Some cubicles may be closed to maintain distancing; these will be clearly marked. Ensure that you maintain 2m from people whilst using facilities.
We have hand sanitiser stations around the museum, and would also recommend you bring your own so you can use whilst walking around our site. Although sanitiser is handy, it does not replace a good hand washing hygiene regime. Please follow the advice of the UK Government, NHS and PHE by washing hands for a minimum of 20 seconds before eating, drinking and after visiting the toilet facilities.
How long can I stay at the museum?
We have no restriction on the length of time you can stay with us, but we please ask you to comply with the rules. If any member of your party feels unwell during your visit please leave immediately, do not come in contact with any museum staff, volunteers or other visitors. Please call us once safely in your car (whilst not driving) to tell us about your visit so we can log, track, trace and implement any additional hygiene requirements that might be necessary.
Is the cafe open?
Yes, however we have a limited menu offering: takeaway hot and cold drinks, pre-packed sandwiches, cakes and ice creams only, but no hot snacks. Disposable takeaway cups will be used. Please remember that from Friday 24th July 2020 that you will need to wear a face covering if you intend to visit the Museum Cafe.
- Please follow social distancing whilst queuing for your food
- Personal reusable cups cannot be accepted at this time
- There is a limited number of tables in the cafe, but if at all possible we would ask that you eat outside at our picnic tables
- To help us comply with Government guidelines to help our staff stay safe you should ideally take home any waste packaging rather than disposing of it on site in our four green wheelie bins (our normal waste bins have been temporarily removed to comply with Government Covid-Secure Guidelines for Heritage Sites)
- Outdoor tables seating will be 2 metres apart and cannot be moved to create larger tables; alternatively, you may eat on our large grassed areas
- Sauces, salt, pepper, milk sachets etc. will be given instead of being freely available from servery stations
- Surfaces and contact points have heightened hygiene regimes
Can you cater for dietary requirements?
- Always ensure you tell our team about any dietary requirements before placing your order! We would always advise that you bring a picnic with you if have a severe dietary requirement.
Can I bring a picnic?
Yes of course! You will be able to enjoy our lovely grounds and find the perfect spot for a picnic; but please remember to take your waste home.
Can I bring my dog?
Yes of you can providing that it is kept on a short fixed lead and that you clean up any mess and take that waste home with you.
Is the Museum Shop open?
Yes, it is and it has been incorporated into our site one-way system, and on most visits you will exit the site through the Shop. You will find signage in place, entry/exit points in place and screens at our till (like you now find at supermarkets and other shops). There is also an optional route if you only want to shop. You may need to queue for a short while before entering whilst we limit numbers. Please only pick up items that you want to purchase to help eliminate possible transmission of the virus. Please remember that from Friday 24th July 2020 that you will need to wear a face covering if you intend to visit the Museum Shop.
Can I pay by cash at the museum?
You can, but we prefer if you are able to pay via contactless card where possible.
Can I arrange to meet family and friends?
For your own safety and that of others, please only visit with members of your household. If you do meet any friends, please ensure that you maintain clear social distance at all times and follow the latest Government guidelines.
Can I bring a group?
Due to reduced capacity and visitor levels, we are not currently accepting group bookings.
Do you have another question?
Please contact us on via email or, telephone us on 01636 707170