Introduction

We (the Newark Air Museum and Newark Air Museum Trading Company Ltd.) are committed to protecting and respecting your privacy. We will only use the information that we collect about you lawfully.

Developing a better understanding of our visitors and members through your personal data allows us make better decisions, fundraise more efficiently and, helps us to reach achieve our aim of: “The preservation of the country’s aviation heritage and to display a collection of aircraft and exhibits to the local public.”

This policy and any other documents referred to in it set out the basis on which any personal data we collect from you or that you provide to us will be processed and held by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our websites or providing your personal information to the Newark Air Museum and Newark Air Museum Trading Company Ltd you are accepting and consenting to the practices described in this policy (including any such amendments to this policy, as may be set out on our site, from time to time). 

How we collect information about you

The information you provide us with; you may give us information in the following ways:

* You make a donation to us (which may be financial, non-financial or in-kind), or respond to a mailings or appeals

* You contact us in relation to becoming a museum member, or attend a museum event

* You apply for a job with us or become an employee or provide services to us

* You purchase something from our shops

* You contact us with enquiries or other correspondence (including via social media) or become involved with us in another way.

If you interact with us in one of the ways listed above, we may collect and process personal information about you such as:

* Your name, address, email address, telephone number and other contact information (including details of your social media accounts/profiles)

* Financial information such as your bank or card details

* Information you enter onto our website

* Records of your correspondence with us, if you have contacted us

* Details of your visit to our website, including your IP address.

Whilst generally we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where we are legally allowed to do so, and where we have legitimate reasons for doing so (e.g. to process a donation you have made), provided we respect your legal rights.

Information we collect about you

With regard to each of your visits to our websites we may automatically collect the following information:

* This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy for further information

* Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programmes, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Information we receive from other sources 

We may receive information about you if you use any of the other websites we operate or the other services we provide.

The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them.

Third party organisations

You may have provided permission for a company or other organisation to share your data with third parties, including charities.  This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. 

These independent third parties will only do so when you have indicated that you wish to support the Newark Air Museum and with your consent.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you might give us permission to access information from those accounts or services.

Public Domain 

Where the law allows us to do so, on occasion we may also collect information (such as your telephone number) from the public domain, either directly or from third parties and combine that with the information we currently hold.

Where possible we may use publicly available sources to keep your records up to date (e.g. using the Post Office’s National Change of Address database and postcode validation) and check against deceased records.

Cookies

Our websites use cookies to distinguish you from other users of our website. This helps us to improve your experience when you browse our websites and also allows us to improve our sites. We do not use cookies for marketing purposes.

How we use this information

We may use information held about you in the following ways:

Information you give us

We will use this information:

* To enable us (where relevant) to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us

* To administer your purchase or donation or membership or support your fundraising, including processing Gift Aid

* To comply with applicable laws and regulations, and requests from statutory agencies

* For our own internal administrative purposes and keep a record of your relationship with us

* For the purposes of research such as supporter satisfaction research

* For limited marketing purposes, to provide you with information about us, our events (including challenge events), our services, and any other information, products or services that we provide or provide access to (e.g. museum membership updates)

* To provide essential event information where you have signed up to take part

* To notify you about changes to our service including membership

* To manage your communication preferences with us generally

Information we collect about you

We will use this information: 

* To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

* To improve our site to ensure that content is presented in the most effective manner for you and for your computer

* As part of our efforts to keep our site safe and secure

Information we receive from other sources

We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Analysis of your information

* Other than Google  Analytics data from any website usage we do not use profiling and screening techniques to analyse your personal information and create a profile of your interests and preferences.

Disclosure of your information

We may share your personal information across the Newark Air Museum and our trading company, Newark Air Museum Trading Company Ltd.

We do not sell your data to third parties for the purposes of marketing.

Where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other subscription agreements; or to protect the rights, property, or safety of ourselves, our customers, or others, we shall do so. This includes exchanging information with other companies, agencies and organisations for the purposes of fraud protection and credit risk reduction and for the purpose of administering Gift Aid.

Storing your personal data

We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

If you request to receive no further contact from us, we will keep some basic information in order to avoid sending you unwanted materials in the future, and to ensure that we do not accidentally store details for the same person multiple times.  If we did not retain this information then this could result in us contacting you again as we would no longer have a record of your request not to be contacted.

We will keep your personal data for no longer than is necessary for the purposes for which it is processed, in accordance with our internal policies.

 Your Rights

To request details of the information we hold about you, if you have provided us with your personal information, but decide at a later date that you no longer want to receive information from us, or if you wish to update us that your contact details have changed or change your preferences, simply let us know by:

* Sending an email to admin@newarkairmuseum.org

* Writing to the Museum Secretary, Newark Air Museum, Drove Lane, Winthorpe, NEWARK, Notts, NG24 2NY

If you are unhappy with the way in which your personal data has been handled you are entitled to make a complaint to the Information Commissioner’s Office.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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